Privacy policy
Last updated September 28, 2026
This policy explains what data Repile handles, why, and who else touches it. The short version: each customer runs on a private server, we don't sell data, and we don't use your tickets to train AI.
Two kinds of data. Some data is about you as our customer, such as your email and billing details. For that, Repile decides how it is used. The rest is data you bring into Repile, such as your tickets and your customers' sites. For that, you decide and Repile processes it on your behalf.
1. Data about you
- Account: your name, email address and the emails of team members you invite.
- Billing: Polar handles payment. We receive your email, name, plan and subscription status, never your card number.
- Waitlist: if you joined our waitlist, your email and company name.
- Support emails you send to [email protected].
We use it to run your account, bill you, send service emails and answer you. We don't send marketing emails without asking.
2. Data you bring into Repile
- Support tickets, forum threads, notes and replies from the helpdesks you connect.
- Code from the repositories you connect.
- Copies of your customers' sites made to reproduce problems, and site logins your customers send in tickets.
- Instructions, memory and settings you write in Repile.
This data lives on your own Repile server, which is not shared with other customers. We use it only to run Repile for you. Site logins found in tickets are stored encrypted and are not shown to the AI.
3. Who else processes it
- Your AI provider (Anthropic or OpenAI): Repile sends ticket content and code to the Claude or Codex subscription you signed in with. Their terms and privacy policy apply to that processing.
- SandyWP: hosts the sandbox copies of your customers' sites.
- Polar: payments, invoices and tax.
- Cloud hosting: the servers your Repile instance runs on.
- Cloudflare: DNS, email routing for forum notifications, and encrypted backups.
- GitHub: only if you connect repositories or let Repile file issues.
We don't sell personal data and we don't let these providers use it for their own purposes.
4. AI training
We don't train AI models on your data. Whether your AI provider uses it depends on the plan you signed in with; check your Claude or Codex settings.
5. How long we keep it
- While you subscribe, data stays on your server until you delete it.
- Sandbox site copies stay until they are deleted, which you can do at any time.
- Backups are kept for 14 days.
- After your subscription ends, we delete your server within 30 days. Backups then expire within 14 days.
- Billing records are kept as long as tax law requires.
6. Cookies
We use one cookie to keep you signed in. The landing page has no analytics or advertising trackers.
7. Security
Each customer gets a separate server and address. Traffic is encrypted with HTTPS. Credentials and site logins are stored encrypted. No system is perfectly secure; if a breach affects your data, we will tell you without undue delay.
8. Your rights
You can ask to see, correct, export or delete personal data we hold about you. Email [email protected] and we will reply within 30 days. If your own customers ask about their data in your tickets, contact us and we will help you answer. A data processing agreement is available on request.
9. Changes
If we change this policy in a way that matters, we will email account owners before it takes effect.
10. Contact
Riza Ardiyanto, operating Repile. [email protected].