AI technical support for WordPress plugin teams. Repile clones the customer's site, reproduces the failure, finds the cause in your code and drafts the reply. You press send.
Plugin and theme tickets are rarely “how do I”. They're “it broke on my site”. That takes someone who opens the site, reads the code and finds out why.
AI customer support
Repile · AI technical support
Documentation goes out of date. Your codebase can't, because it's the thing actually running on the customer's site. It's the best single source of information about how your plugin behaves.
Every ticket goes through the same four steps a senior engineer would take. You see each one as it happens.
Repile decides whether the ticket is a real bug, a setup question or a duplicate, and what it needs to check before anyone answers.
Since this morning the Place order button does nothing on phones. I tap it and nothing happens. Desktop is fine. We are losing orders, please help!
Repile copies the site into a private sandbox with the same WordPress version, PHP version, theme and plugins, then triggers the failure itself.
With the failure in hand, Repile reads your plugin's source to find the exact line, and tells you whether it's your bug or something on the customer's side.
Not our bug. It's the theme. Formwise's button handler is fine (checkout.js:42). The Harbor theme pins its header to the bottom on phones, on top of the button:
Repile writes an internal note with the verdict and a reply draft straight into the ticket. Your customers never hear from a bot.
Not our bug: theme conflict. The sticky header covers “Place order” below 430px. Reproduced on iPhone 14; fix verified in the sandbox.
Hi Dana, thanks for the details. Your theme's sticky header is sitting on top of the button on phones. Add this CSS under Appearance → Customize and checkout will work again…
@Repile did Jane's reply change anything? Should we just reset her activation?
Re-checked the ticket. The old site is no longer active, so resetting is safe. I updated the draft to confirm the reset.
Ask it anything
“Is this our bug or their theme?” Tag Repile in an internal note and it picks the ticket back up, re-checks, and answers in the thread like a coworker.
Learn moreTicket status
Repile mirrors each ticket's status from FreeScout or Help Scout. When a ticket moves to Pending or Closed there, it moves in Repile too.
Learn moreStalled: #409 Fatal error on PHP 8.3 has had no update for 2 days. @Riza, can you take it?
@Formwise Director what is the fix?
is searching tickets…
It is our bug on PHP 8.3, and PR #422 fixes it. Until it ships, saving the settings page once gets them going.
Slack
Ask it anything in Slack and watch the answer stream in. Daily digests and ticket alerts land in your channel, tagging the right person.
Learn moreWhat needs a person today?
Two tickets. #412 has a draft ready for you to send. #409 has had no update for 2 days, so I tagged you and added a note in FreeScout.
Project Director
One agent your whole team can talk to. It watches every ticket in the project, starts the work, adds private notes and tags the right person.
Learn moreCase file
A case file sits next to every ticket and updates itself as Repile works: the summary, the customer, the timeline and the sandbox site.
Learn moreGitHub
When the cause is in your code, Repile opens a GitHub issue with the steps to reproduce, the evidence and the failing line, and links it back to the ticket.
Learn moreThanks for the report. 3.4 moved sending to the wp_mail filter, and your SMTP plugin hooks in too early, so our emails skip it…
WordPress.org forums
New topics on your WordPress.org support forum land in Repile like any other ticket. When the draft is ready, one click posts it from your own account.
Learn moreAlways ask for the Formwise version. Pro features live in formwise-pro. Never promise release dates.
MEMORYProjects
Each product you support gets a project with its name, avatar, instructions and memory. Repile learns from every ticket and gets sharper on the next one.
Learn moreYour server, your model
Every customer gets their own Repile server and domain. There's no shared backend. Pick the model per project, and switch any time.
Learn moreI spent seven years doing technical support for WordPress plugins. Back then it was rough. I had to debug and reproduce every issue by hand before I could even start on an answer.
Now everything has changed. AI got really good, and I can say this with confidence:
Give AI the right context, and it troubleshoots better than a human.
That's what I did with Repile. It works with your codebase directly, so it can triage each ticket and find the cause of the problem on its own. The reply is ready when you get there. You still press send.
I believe Repile will change the way your team works with tickets.
No migration. Repile works inside your helpdesk and runs on your own Claude or Codex subscription.
Unlimited tickets on every plan. Each plan comes with monthly AI credits and a private cloud machine. Prefer your own key? Bring your own Claude or Codex key on any plan.
Checkout is not open yet. Email [email protected] and we'll set you up by hand.
For a small support desk
$50 of AI credits included
For busy support teams
$110 of AI credits included
Everything in Starter, plus
For teams with many products
$250 of AI credits included
Everything in Pro, plus
For larger organizations
Credits and machine sized to you
Everything in Max, plus
Payments run through Polar. You get your own Repile server within one business day of paying, and you can cancel from the billing link in your receipt. First payment refundable within 14 days, see our Refund policy.
Anything else? Write to [email protected] and a human answers.
No. It leaves an internal note with its verdict and evidence, plus a reply draft in the ticket. You read it, edit if you want, and click send in your helpdesk like you always have.
On your own server. Every customer gets a separate instance and domain; there is no shared backend.
Claude Code or Codex. The AI credits in your plan run Claude Code. To use Codex, or Claude on your own Anthropic account, bring your own key.
FreeScout and Help Scout through their webhooks, plus WordPress.org support forums.
Starter is $49 a month, Pro $99 and Max $199. Enterprise is priced to fit. Every plan has every feature, unlimited tickets, brands and seats, and the SandyWP Plus plan for your test sites. See Pricing.
Every plan includes monthly AI credits: $50 on Starter, $110 on Pro and $250 on Max. Prefer your own key? Bring your own Claude or Codex key on any plan.
We set up your private Repile server and email you the login within one business day. The first sign-in walks you through connecting your AI, your helpdesk and your code.
Yes, anytime, from the billing link in your receipt. Your server stays on until the end of the period you paid for.
Plans from $49 a month, AI credits included.
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