The whole case on one panel.
A case file sits next to every ticket and updates itself as Repile works: the summary, the customer, the timeline and the sandbox site.
Case fileCustomerTimelineSite
- PROBLEM
- “Place order” can't be tapped on phones.
- CAUSE
- Sticky header overlaps the button below 430px.
- NEXT STEP
- Send the CSS fix; report to the theme author.
Four tabs, laid out side by side for ticket #412.
Repile fills each tab as it works, so the panel is current after every step.
Case fileThe short version
- Problem
- Place order can't be tapped on phones.
- Cause
- Harbor's sticky header sits on top of the button below 430px.
- Next step
- Send the CSS fix. Tell the theme author.
CustomerWho's asking
- Name
- Dana Whitfield · Northwind Bakery
- Site
- northwindbakery.com
- Plan
- Formwise Pro · since 2024
- Past tickets
- 2, both closed
TimelineWhat Repile did
- Ticket arrived
- Sorted: real bug
- Site copied
- Failure reproduced
- Cause found
- Note and draft written
SiteThe sandbox it used
- Sandbox
- sbx-412.sandywp.app
- Stack
- WP 6.6.2 · PHP 8.2 · 31 plugins
Riza hands the ticket over at 2 PM. What does the next person read?
Long tickets are hard to pick up halfway. The case file keeps the problem, the cause and the next step in one place.
With it: three linesUpdated 9:28 AM
Problem
Place order can't be tapped on phones.
Cause
Harbor's sticky header sits on top of the button below 430px. Reproduced on iPhone 14.
Next step
About 20 seconds to readSend the CSS fix in the draft. Tell the Harbor theme author.
Common questions.
Anything else? Write to [email protected] and a human answers.
Where is the case file?
Next to every ticket in Repile, in the web app and the Mac app.
When does it update?
After every step Repile takes.
What's on it?
The summary, the customer, the timeline and the sandbox site.