Tickets sorted the way your helpdesk sorts them.
Repile mirrors each ticket's status from your helpdesk. When a ticket moves to Pending or Closed there, it moves in Repile too.
You change it in FreeScout. Repile follows a moment later.
Your helpdesk stays the source of truth. Repile never sets a status of its own.
One status, in both places.
A ticket is never open in one tool and closed in the other. Three rules make that true.
Grouped like your helpdesk
Active, Pending and Closed, the same groups your team already uses in FreeScout or Help Scout.
Moves when you move it
Change the status in your helpdesk and the webhook tells Repile within seconds.
Status stays in your hands
Repile reads the status. It never changes it, so your reports stay right.
Common questions.
Anything else? Write to [email protected] and a human answers.
Which helpdesks does it sync with?
FreeScout and Help Scout, through their webhooks.
Does Repile change the status itself?
Ticket status stays in your hands. Repile mirrors what's set in your helpdesk.
Which statuses does it show?
The ones your helpdesk uses, like Pending and Closed.