A Director that runs the whole project.
Every project gets one Director your whole team can talk to. It knows every ticket in the project, starts the work, adds private notes and tags the right person.
What needs a person today?
Two tickets. #412 has a draft ready for you to send. #409 has had no update for 2 days, so I tagged you and added a note in FreeScout.
Ticket chats see one ticket. The Director sees the whole queue.
Formwise this morning, the way the Director reads it: what's stalled, what's unanswered and who should pick it up.
Unanswered2
Director: started a chat on #415
Stalled1
Director: tagged Riza, note added
Waiting on customer3
Director: nothing to do yet
Ready to send1
Director: told Riza
Digests and alerts. Each one is off until you turn it on.
The Director only speaks up when you ask it to. Turn on the reports your team wants, and it posts them in the project and in Slack.
Common questions.
Anything else? Write to [email protected] and a human answers.
Who can talk to the Director?
Everyone who can access the project. Each project has one Director, shared by the team.
Can I stop it?
Yes. Any member can stop the Director. That stops its turn and the chats it started.
Can I change how it talks?
Yes. Give it Director instructions, or just ask it in chat or Slack, for example “be more casual”.