Reads the ticket and triages it.
Repile decides whether the ticket is a real bug, a setup question or a duplicate, and what it needs to check before anyone answers.
Checkout button does nothing on mobile
Since this morning the Place order button does nothing on phones. I tap it and nothing happens. Desktop is fine. We are losing orders, please help!
One morning's inbox, sorted before anyone opens it.
Every ticket gets one of four labels, and each label decides what Repile does next.
Copy her site into a sandbox, then tap Place order on an iPhone 14 screen.
Answer from your instructions: Settings → Email → Sender. No sandbox needed.
Link it to Dana's ticket. Both customers get the same fix.
Nothing. Thank-you replies don't start any work.
What it reads to decide
The label is never a guess from the subject line.
The message
“Since this morning the Place order button does nothing on phones.”
Your instructions for Formwise
“Always ask for the Formwise version. Pro features live in formwise-pro.”
Memory from past tickets
“The harbor-child theme broke checkout on mobile in 3 tickets.”
A real bug gets a plan before it gets a reply.
The label is only the first step. For a real bug, Repile lists what it will check on this ticket: the version, a copy of the site, the steps to try and the code to read.
- Formwise version: 3.4.2from the customer's site
- Copy northwindbakery.com into a sandboxWordPress 6.6.2 · PHP 8.2 · 31 plugins
- Tap Place order on an iPhone 14 screenDesktop works, so test the phone first
- Read checkout.js and the theme's CSSMemory: harbor-child broke checkout before
Common questions.
Anything else? Write to [email protected] and a human answers.
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New tickets from FreeScout and Help Scout through their webhooks, plus new topics and replies on your WordPress.org support forums.
Does it skip spam?
Yes. Repile skips spam and thank-you replies.
Can I tell it how to handle my product?
Yes. Each project has its own instructions. For example: always ask for the plugin version, or never promise release dates.