Every client site. None of them touched.
Repile copies the client's site into a private sandbox, breaks it there and finds the cause. Your team gets the answer. The live site never knew.
- northwindbakery.comCheckout button does nothing on mobileDraft ready
- staging.loopstudio.exampleFatal error on PHP 8.3 after activatingReproduced
- harborandvine.exampleWaiting on the client's staging loginPending
- quillprint.exampleLicense key says already usedClosed
Debug the copy. Not the client.
Switching PHP versions on a live client site is how a support ticket becomes an incident. Repile does the risky part on a sandbox copy with the same WordPress, PHP, theme and plugins.
Live site
- No logins from your team
- No PHP switching
- No plugins toggled off “just to check”
Where Repile breaks things
- WP 6.6.2 · PHP 8.3.9 · 18 plugins
- Fatal error on first activation
- count(null) in includes/class-settings.php
- Workaround: save settings once, then activate
Whoever picks it up, starts where it left off.
A case file sits next to every ticket and updates after each step: the problem, the cause, the next step and the sandbox. Teammates read one panel instead of the whole thread. Still unsure? @mention Repile in a note.
- PROBLEM
- “Place order” can't be tapped on phones.
- CAUSE
- Sticky header overlaps the button below 430px.
- NEXT STEP
- Send the CSS fix; report to the theme author.
@Repile did Jane's reply change anything? Should we just reset her activation?
Priced for a client list that keeps growing.
- Unlimitedclient brands
- Unlimitedseats for your team
- Unlimitedtickets, on every plan
Client data stays on your own Repile server and domain. No shared backend. Works with FreeScout, Help Scout and WordPress.org forums.
Agency questions.
Anything else? Write to [email protected] and a human answers.
Does it touch live sites?
Never. Repile works on a private sandbox copy.
Where does client data live?
On your own Repile server and domain.
Which helpdesks?
FreeScout and Help Scout through webhooks, plus WordPress.org forums.