@mention Repile in a note.
“Is this our bug or their theme?” Tag Repile in an internal note and it picks the ticket back up, re-checks, and answers in the thread like a coworker.
@Repile did Jane's reply change anything? Should we just reset her activation?
Re-checked the ticket. The old site is no longer active, so resetting is safe. I updated the draft to confirm the reset.
The customer replied. One line in a note, and Repile looks again.
Same ticket, same afternoon. No new ticket and no new chat window.
Dana replied
“Tried the CSS. Still broken, but only in Safari on my iPhone.”
Riza tagged Repile
“@Repile is this still the theme, or something new?”
Repile re-checked
Repile answered in the thread
“Still the theme. Safari ignores the rule without the prefix. I added it to the draft.”
Draft updated
+ -webkit-position: sticky; added to the CSS in the replyAsk it like you'd ask a coworker.
Tickets change after the first answer. Tag Repile with whatever you'd ask the developer sitting next to you.
- @Repile Is this our bug or their theme?Re-reads the code and the sandbox evidence
- @Repile Check it on PHP 8.3 too.Changes the sandbox and runs the steps again
- @Repile Make the draft shorter and friendlier.Rewrites the reply draft only
- @Repile Did her reply change anything?Reads the new message against the old verdict
Common questions.
Anything else? Write to [email protected] and a human answers.
Can the customer see these notes?
No. The question and the answer are internal notes. The customer only sees replies a person sends.
Does it change the draft?
When the answer changes, Repile updates the reply draft. You still press send.
Do I need a new ticket?
No. Repile picks the same ticket back up and answers in the thread.